What the law now requires
The Public Charge Point Regulations 2023 came into force on 24 November 2023. The main protections for drivers are:
| Rule | What it means for you |
|---|---|
| Contactless payment | New chargers of 8 kW and above, and existing chargers of 50 kW and above, must accept contactless bank cards – no app, account or membership needed |
| Clear pricing | Prices must be shown in pence per kWh, so you can compare chargers fairly |
| Reliability | Rapid charging networks (50 kW+) must be working at least 99% of the time on average |
| 24/7 help | Operators must provide a free helpline that's open around the clock |
| Open data | Operators must publish live data on their chargers, such as location, price and availability |
So when do you still need an app?
- Older, slower chargers (under 50 kW, installed before the rules) may still need an app, RFID card or account.
- Cheaper rates: many networks offer lower prices to members or subscribers through their app.
- Finding chargers: apps and maps help you check availability and plan longer trips.
Paying by contactless: how it works
- Plug your car in.
- Follow the screen's instructions and tap your bank card or phone on the reader.
- A holding amount may be pre-authorised on your card; you're charged only for the energy you use when the session ends.
What to do if a charger doesn't work
Call the helpline number on the charger – it must be available 24 hours a day. Note the charger's ID (printed on the unit) so the operator can identify it and, where possible, reset it remotely.
Find chargers near you
Motor Snappy lists 25,724 public charging locations across the UK, with the operator, access type (for example "Public – Membership Required") and any listed cost for each. Search your postcode or town to see the nearest.